privacy policy

Insient is committed to protecting your information. Please read this Privacy Policy (“the Policy“) carefully as it sets out important information relating to how we handle your personal information.

Insient Consulting issuing the Policy

In this Policy, references to “we,” “us,” or ” Insient” are references to Insient Consulting Private limited. Insient will have access to information on individuals covered by this Policy.

How to Contact Us

Questions, comments and requests regarding this Privacy Policy should be addressed to our Data Protection Office via email at [email protected] or physically at address below:

Insient Consulting Private Limited,
Unit 140, Workafella, Western pearl, Kondapur,
Hyderabad- 500072, Telangana, India

Introduction

This Policy sets out how we collect and use personal information, and your choices and rights regarding our use of your personal information.
This Policy describes our practices when using your information when you:

take our online survey on any device
visit our websites (including our public and/or member-based websites) or social media sites or use one of our mobile applications.

You may be shown an additional confidentiality notice before participating in a survey or diagnostic. Please note that in cases where the terms of any such survey- or diagnostic-specific confidentiality notice conflict with any terms in this Policy, the terms of that notice will take precedence over the terms in this Policy. We will not use information we collect via our survey or diagnostic tools to contact you for marketing purposes.
This Policy will apply whether you have provided the information directly to us or we have obtained it from a different source, such as a third party.

1. INFORMATION THAT WE COLLECT ABOUT YOU

1.1 Data collection and use

Information we collect directly from you or from the following sources:

Referrals or recommendations, including from within the Insient group or from a third party;
Social media sites and other external internet sites, such as LinkedIn; and
Resources such as telephone directories, newspapers, internet sites, commercially available data resources, public registries or public records.

Categories of information we collect about you include:	Data regarding your perspectives on a brand, or your preferences for a brand or product. Personal information such as name and title, contact details, and company information. Information you provide when posting content on social media sites.
We use this information for certain activities, including:	For analysis and research to help us improve our clients’ products and services, and create new products and services; Administering our website, investigating any complaints, and providing customer service;
We use this information because:	It is necessary to comply with applicable laws or regulations. We have a legitimate business interest to provide market research insights to our clients.

1.2 Special categories of information

Certain types of personal information are more sensitive than others. This includes information about health, disability, race, ethnicity, criminal offences (or alleged offences), political opinions, biometric information or religion. It is voluntary for you to disclose this information, and such information will only be analysed at aggregate level and not at individual level.

1.3 Further information

Where we collect and use information for our legitimate interests as mentioned above, a legitimate interest will only apply when we consider that your interests or rights requiring protection of your personal information do not override our legitimate interests. For more information regarding our legitimate interests as applied to your personal information, please contact us.

Recorded Communications with Insient

We may ask to record calls for training, quality and research purposes. All recordings will be treated as confidential. If you do not want us to record your call, you will be given a chance to opt out. If your call is already in progress, you may ask us to turn off the recording at the start of the call.

Restricted Areas

If you access the Restricted Areas of any of our sites (via browser or a Insient app), we may collect information about your access to and use of research materials, decision-support tools, and other online and offline resources we offer.

General Benchmarking and Research Purposes

Insient and its affiliates may use information disclosed through surveys or diagnostics or otherwise provided to or generated by Insient or its Affiliates (collectively “Research Data”) for validation, research and benchmarking purposes and product development. Unless otherwise specified prior to collection, Research Data will be disclosed in the aggregate and presented in anonymous form and will not include (directly or by inference) any information identifying participating organizations or any identifiable individual as the source of such data. Access to Research Data will be restricted to those individuals who need such access to deliver Insient products and/or services.

2. WHEN WE DISCLOSE YOUR PERSONAL INFORMATION

We may disclose your personal information to third parties as follows:

To Insient group companies in order to process the data for the above mentioned purposes;
When we have your consent or authorization to do so;
To third parties who work on our behalf to service or maintain business contact databases and other IT systems, e.g., suppliers of the IT systems which we use to process personal information, or who provide other technical services, such as printing;
To third parties providing services to us or on our behalf who have a need to access your information, e.g., our professional advisors (e.g. auditors and lawyers) or venues for our conferences;
To comply with applicable laws, protect rights, safety and property, and respond to lawful requests from public authorities (e.g., disclosing data in appropriate situations for national security or law enforcement purposes);
Subject to applicable law, in the event that Insient is merged, sold, or in the event of a transfer of some or all of our assets (including in bankruptcy), or in the event of another corporate change, in connection with such a transaction, or for pre-transaction review in relation to such transactions.

Your personal information may be shared if we anonymize and/or aggregate it, as in these circumstances the information will cease to be personal information.

3. DATA SUBJECT RIGHTS

In certain circumstances, you have certain rights regarding your personal information. A summary of each right and how you can exercise it is set out below. To opt out of receiving commercial communications or to update your information, please send an email to [email protected].

Where we receive your request to exercise one of these rights, we will respond without undue delay and within the time required by applicable law.

This may be extended in certain circumstances, e.g., where requests are complex or numerous.

Rights and how you can exercise the rights:

Right to access and/or correct your personal information – You have the right to access personal information we hold about you and to be provided with a copy of the information (in most circumstances). You also have the right to correct any information we may hold about you that is inaccurate.

Right to restrict use of your personal information – You have the right to ask us to restrict processing of your personal information where one of the following applies:

The processing is unlawful but you want us to restrict use of the data instead of deleting it;
Where you contest the accuracy of your personal information, the restriction will apply until we have verified the accuracy or corrected your personal information;
We no longer require the personal information for the purposes of processing, but are required to keep it in connection with a legal claim;
You have exercised your right to object to the processing. The restriction will apply until we have taken steps to verify whether we have compelling legitimate grounds to continue processing.
Right to request deletion of your personal information
You have the right to ask us to delete your personal information in certain circumstances. If you want to opt-out from receiving marketing communications, the best way to do so is to allow us to retain your information with a “do not contact” tag so we know not to contact you in the future.

There are also certain exceptions where we may refuse a request for erasure, for example, where the personal information is required to comply with a legal obligation or for the establishment, exercise or defense of legal claims.

Right to object to processing of your personal information – You may object to our use of your personal information for marketing purposes.
You may also object to processing of your personal information in cases where we have used legitimate interests as the basis for processing. In such cases, we will stop processing your personal information until we verify that we have compelling legitimate grounds for processing that outweigh your interests, rights, and freedoms in asking us to stop processing the data, or in limited cases where we need to continue processing the data for the establishment, exercise, or defense of legal claims.

4. INTERNATIONAL TRANSFERS

Insient is a global company and we may transfer personal information to other Insient group companies or suppliers outside your country. Insient will take reasonable steps to ensure that personal information is protected and any such transfers comply with applicable law.

Insient may transfer and maintain the personal information of individuals covered by this Policy on servers or databases outside the European Economic Area (“EEA”). Some of these countries may not have the equivalent level of protection under their data protection laws as in the EEA.

All Insient clients have signed an Agreement containing the European Union (“EU”) Commission Approved Standard Contractual Clauses for the transfer of data outside the European Economic Area.

5. RETENTION PERIODS

We will retain your personal information for as long as required to perform the purposes for which the data was collected, depending on the legal basis for which that data was obtained and/or whether additional legal/regulatory obligations require us to retain it.

6. SECURITY

We have implemented administrative, technical, and physical security measures to help prevent unauthorized access. Despite these measures, no data transmission over the Internet can be entirely secure, and we cannot guarantee or warrant the security of any information you transmit via our websites or apps. Please note that you are responsible for maintaining the security of your credentials used to access any Insient service or account, and you must report suspected unauthorized activity to us.

We make reasonable efforts to restrict access to information to only those employees, contractors, and agents who need such access in order to operate, develop, improve, or deliver our programs, products, and services.

7. COOKIES AND SIMILAR TECHNOLOGIES

A cookie is a small text file which includes a unique identifier that is sent by a web server to the browser on your computer, mobile phone or any other internet enabled device when you visit an on-line site. Cookies and similar technologies are widely used to make websites work efficiently and to collect information about your online preferences. For simplicity, we refer to all these technologies as “cookies”.

Some of our website pages may contain electronic images known as web beacons (also known as clear gifs, tags or pixels) that allow us to count users who have visited our pages. Web beacons collect only limited information, e.g. a cookie number, time and date of a page view, and a description of the page on which the web beacon resides. We may also carry web beacons placed by third party advertisers. These beacons do not carry any information that could directly identify you.

We also include web beacons in e-mail messages or newsletters to track whether you open the messages. We use this information to customize our services and measure the overall effectiveness of our online content, advertising campaigns, and products and services we offer through the Site. Flash cookies operate differently than browser cookies, and cookie management tools available in a web browser will not remove flash cookies. To learn more about how to manage flash cookies, you can visit the Adobe website and make changes at the Global Privacy Settings Panel.